Last Updated: December 2025
Because CodeCandyBlue products are digital experiences delivered instantly via online login credentials, all sales are considered final once access has been provided. However, we do offer limited refunds under specific circumstances outlined below.
Eligibility for Refunds
A refund may be considered only if all of the following conditions are met:
- The refund request is submitted within 24 hours of purchase
- The game has not been meaningfully accessed or completed
- The purchase was made in error (duplicate purchase, wrong title, etc.)
- The issue preventing play is a technical failure on our side that we are unable to resolve
Refunds are not guaranteed and are evaluated on a case-by-case basis.
Non-Refundable Situations
Refunds will not be issued for:
- Completed or substantially played games
- Lack of puzzle-solving success or difficulty preference
- Scheduling issues after login codes have been redeemed
- Personal preference after access has been granted
- Failure to coordinate with teammates
- Guest codes that were shared or used
- Expired access (guest codes remain valid for one week after redemption)
- Internet connectivity issues, device limitations, or third-party software problems
Once a game has been played or accessed in a meaningful way, it is considered consumed digital content and is no longer refundable.
Technical Issues
- Please contact us immediately using our support form
- We will make every reasonable effort to troubleshoot and resolve the issue
- If we are unable to restore access, a refund or replacement access may be issued at our discretion
Chargebacks & Payment Disputes
Initiating a chargeback without contacting CodeCandyBlue first may result in:
- Permanent revocation of access
- Permanent account suspension
- Loss of eligibility for future purchases or refunds
We strongly encourage customers to contact us using our
support form
before initiating any payment disputes.
How to Request a Refund
To request a refund, please contact us using our
support form
and include:
- Your full name
- Order number or purchase receipt
- Game title
- Reason for the request
We typically respond within 1 business day.
Final Authority
All refund decisions are made at the sole discretion of CodeCandyBlue. This policy exists to balance fair customer treatment with the nature of instant-delivery digital entertainment products.